A system that makes boarding and validation a breeze
With Modeshift’s account-based ticketing system, validation is easy and quick. No matter what type of validation riders choose, they will not spend more than a second validating. Electronic (contactless), visual inspection, safety and speed is our top priority when it comes to getting people on board.
What is ticket validation?
Ticket validation is the process of proving that a rider’s travel documentation is valid. With account-based fare collection, there are several ways to do this. In most cases, riders need to show a unique QR code that has been created by their mobile app/printed on their ticket, or use their smart card.
How to validate tickets?
Account-based fare collection makes validation very easy:
Riders can validate tickets via an electronic validator:
our preferred method of validation, this is a small piece of equipment that can be installed at various points in the public transit vehicle. When a passenger boards, they tap or scan their travel documentation at the validator. It signals the driver that the passenger has valid documentation (or warns them that their document is invalid). Electronic validators usually have a smart card reader and/or a QR code scanner.
Riders can validate tickets via visual inspection:
this is when the driver takes a look at the travel document of each ride. In case they are using mobile ticketing, riders need to activate their fare before boarding and prove that their fare is valid by completing an action (swiping or touching the screen).
Where can I see my validated tickets?
If riders need to access their used tickets, they can do so in their personal account – via a web browser or inside the Modeshift mobile ticketing app. Unused tickets are stored inside the wallet, while used fares are stored in your account history. With Modeshift’s Account-based Fare Collection product, ticket validations are recorded and transmitted to the cloud in real time.
‘We received all the systems from a single provider. Ticketing, CAD/AVL, and all equipment in vehicles is installed by one company and we do not have to manage multiple suppliers.’
‘A key achievement of Telelink and Modeshift is the successful integration with our existing AVL/RTPI solution that allows us to utilize and build upon our prior investment. The account-based architecture of the solution is allowing us to integrate multiple modes of transport into a straight-forward passenger experience.’
‘During this time of caution because of the virus, Modeshift provided us with a modern, efficient, touchless fare payment option for customers. Combining the product with the customer service and step by step implementation they helped make the integration of the system for customers and RRTA a win – win for all parties. Thanks Modeshift!’
‘Real-time passenger information makes the service predictable. Payment is easy and the extremely low validation dwell time eliminates unnecessary delays. As a result, RAT Craiova recorded ridership increase. The reliable fare collection and control system led to a 20% increase in ticket revenue collection.’
‘The most important result of the implementation of the system in our city in 2019 was the improved customer experience. We witnessed a significant increase of the satisfaction of passengers and a trend of rising public transit usage.’
‘The as-a-service approach makes it feasible for us to implement this modern solution with all the limitations of our budget and the fees we pay are largely covered by the revenue increase and cost savings that we achieved as a result of using the system.’
‘We are pleased with the functionalities and the flexibility of the platform and highly recommend it to other cities that are planning to modernize its mobility and are focused on the end-user experience.’
‘Now that we have implemented the system, we are enjoying the benefits – easy bus schedule preparation, control and on-line monitoring of the vehicles and schedule adherence, full control on ticket revenue, real-time passenger information and many other features that we are planning to offer to the citizens, using the valuable data we have in the platform.’
‘We are impressed by the fluent and simple user interface of the mobile application. It supports all fare modes and now citizens can easily buy tickets on the go!’
‘Citizens and guests of Craiova enjoy a superior user experience. Real time passenger information makes the service predictable, payment is easy and the extremely low validation dwell time eliminates unnecessary delays.’