The public transit mobile ticketing that does it all, by Modeshift
Route planning, ticket wallet, validation & real-time information
Travelling across town has never been easier - the only thing riders need is our public transit mobile app and their account. We’ve created a streamlined experience that easily becomes a part of a rider's daily routine. Plan, buy a ticket, validate. A simple and secure process, no fluff to waste their time. Did we mention it’s fully customizable to your agency’s branding?
What is mobile ticketing?
Mobile ticketing is a process with which riders can select, pay for and validate their public transit fares using only their smartphone. The process takes place via special mobile applications.
With the help of these apps, transit agencies can implement account-based fare collection, various types of fares and many useful functionalities. They can also monitor better the processes and gather valuable reports which can then be used for system optimizations. Mobile ticketing is an easy way to replace the need for paper tickets!
How does mobile ticketing work?
To be able to use mobile ticketing, riders must download and install a mobile ticketing app on their smartphone. With Modeshift’s mobile application, they can explore and create a route for their trip, see the arrival times of the vehicles, purchase and validate the necessary fares.
What is the process of using mobile ticketing?
To purchase fares, riders need to create (or sync) an account and add their credentials – email, name, creadit or debit card, etc. All purchased fares are stored in an in-app wallet and can be used for validations across the public transit system via scanning or visual inspection.
Features of mobile tickets
Depending on the specific public transit system, fare policies vary. With mobile ticketing, fare collection is simplified and every transit agency can introduce and experiment with different fare strategies.
If mobile ticketing is integrated with account-based fare collection, fares are stored safely within the account of each rider. If they lose their phone or need to reinstall the app, they can easily retrieve their fares by logging into their account.
Easy to use
Mobile tickets are extremely easy to use – simply scan the QR code of the ticket at the validator or show the active ticket to the inspector.
What are the benefits for the agency?
- Our mobile ticketing application is free with a subscription to Modeshift Fare Collection
- The mobile app can be easily tailored to the needs of any agency - small or big
- Supports electronic and visual inspection
- Our mobile ticketing app is customizable so your agency’s branding can shine
- Mobile ticketing is a free fare media. People use their own phones and the app as a travel document!
- High level of security: Modeshift Fare Collection is based on the most secure platform available (MS Azure) so data is protected; payments are PCI-compliant
- The mobile app is constantly undergoing improvements and upgrades (all included)
- MaaS-ready: the transit app can be integrated in a MaaS ecosystem
What are the benefits for the riders?
‘The as-a-service approach makes it feasible for us to implement this modern solution with all the limitations of our budget and the fees we pay are largely covered by the revenue increase and cost savings that we achieved as a result of using the system.’
‘We are impressed by the fluent and simple user interface of the mobile application. It supports all fare modes and now citizens can easily buy tickets on the go!’
‘During this time of caution because of the virus, Modeshift provided us with a modern, efficient, touchless fare payment option for customers. Combining the product with the customer service and step by step implementation they helped make the integration of the system for customers and RRTA a win – win for all parties. Thanks Modeshift!’
‘Citizens and guests of Craiova enjoy a superior user experience. Real time passenger information makes the service predictable, payment is easy and the extremely low validation dwell time eliminates unnecessary delays.’
‘We received all the systems from a single provider. Ticketing, CAD/AVL, and all equipment in vehicles is installed by one company and we do not have to manage multiple suppliers.’
‘Now that we have implemented the system, we are enjoying the benefits – easy bus schedule preparation, control and on-line monitoring of the vehicles and schedule adherence, full control on ticket revenue, real-time passenger information and many other features that we are planning to offer to the citizens, using the valuable data we have in the platform.’
‘We’re excited to provide a safer experience for riders and staff while improving the customer experience for booking and managing trips. Using Modeshift’s technology, users will experience an intelligent transport system that makes booking and planning trips far easier.’
‘A key achievement of Telelink and Modeshift is the successful integration with our existing AVL/RTPI solution that allows us to utilize and build upon our prior investment. The account-based architecture of the solution is allowing us to integrate multiple modes of transport into a straight-forward passenger experience.’
‘We are excited to partner with Modeshift, a leader in the mobile transit space, to improve our services for all our constituents.’
‘Real-time passenger information makes the service predictable. Payment is easy and the extremely low validation dwell time eliminates unnecessary delays. As a result, RAT Craiova recorded ridership increase. The reliable fare collection and control system led to a 20% increase in ticket revenue collection.’
‘We are pleased with the functionalities and the flexibility of the platform and highly recommend it to other cities that are planning to modernize its mobility and are focused on the end-user experience.’
‘The most important result of the implementation of the system in our city in 2019 was the improved customer experience. We witnessed a significant increase of the satisfaction of passengers and a trend of rising public transit usage.’