Modeshift Account-based Automatic Fare Collection
One account, many benefits
Not long ago paper tickets were the standard form of travel documentation. Then came smart cards and their ability to withstand the elements and time. Today, in an era shaped by digitalization, everything you need to travel can be stored securely on the cloud. Meet account-based fare collection - the best modern solution to everything transit.
With an account-based fare collection system, transit agencies have the flexibility they’ve always craved, while passengers have the convenience they frequently lacked. A single, secure account backed up by the latest technology grants access to travel documentation and the ability to purchase and operate multiple passes, even save money on every trip.
What is an automatic fare collection system?
Automatic fare collection is the digital counterpart of manual fare collection. AFC systems use several components to automate the fare collection process – from purchase to validation of the tickets.
These components include fare media, devices to create and read the fare media (including fare collection gates, mobile applications, and validators), back office systems and more.
In an age when digitalization is a priority for any city, no matter its size, automatic fare collection can serve as a stepping stone towards the full digital profile of every citizen.
Automatic fare collection systems can be used in any city with operating public transit – no matter if it has 10 or 1000 vehicles. Modeshift’s system can be installed using an existing fare collection system (by reusing compatible equipment) or we can supply the necessary equipment if needed.
Account-based fare collection can be used to speed up the boarding process, cover a wide range of riders (including unbanked), and create a safe and efficient public transportation network.
How does the automatic charging system work?
Automatic fare collection companies provide agencies with an easy and straightforward process for the purchase and validation of fare media. Different people use different types of technology, so agencies need to provide different options to attract new riders to their transportation network and improve the processes for existing ones.
For example, some people prefer to use their smartphone, while others are used to their smart cards. Unbanked people can also benefit from the system with the help of a reseller network where they can use cash to recharge their accounts.
The uses of an automatic fare collection software go beyond public transportation and can be used to create a MaaS infrastructure to support a city’s decarbonization efforts.
Riders create an account: via their mobile phone, via a web portal, or at a transit center
Riders choose their preferred mode of validation: mobile app, smart card, even wearables like smart bands and key FOB
Riders choose their preferred mode of recharging their accounts: mobile ticketing app, web portal, cash payments at resellers
What are the benefits for the agency?
What are the benefits for the riders?
- Easier, streamlined validation process with the help of a variety of validation tools. Riders can pick their favourite, or mix and match.
- Riders can recharge their accounts at any time with their preferred method of payment, securely.
- Riders don’t have to worry about losing their validation media, everything is stored in their account and can be retrieved (no passwords involved).
- Riders can benefit from different combined tickets (even across a whole MaaS network) and other promotions offered by the agency.
‘Citizens and guests of Craiova enjoy a superior user experience. Real time passenger information makes the service predictable, payment is easy and the extremely low validation dwell time eliminates unnecessary delays.’
‘We are excited to partner with Modeshift, a leader in the mobile transit space, to improve our services for all our constituents.’
‘Real-time passenger information makes the service predictable. Payment is easy and the extremely low validation dwell time eliminates unnecessary delays. As a result, RAT Craiova recorded ridership increase. The reliable fare collection and control system led to a 20% increase in ticket revenue collection.’
‘The most important result of the implementation of the system in our city in 2019 was the improved customer experience. We witnessed a significant increase of the satisfaction of passengers and a trend of rising public transit usage.’
‘We’re excited to provide a safer experience for riders and staff while improving the customer experience for booking and managing trips. Using Modeshift’s technology, users will experience an intelligent transport system that makes booking and planning trips far easier.’
‘We are pleased with the functionalities and the flexibility of the platform and highly recommend it to other cities that are planning to modernize its mobility and are focused on the end-user experience.’
‘Now that we have implemented the system, we are enjoying the benefits – easy bus schedule preparation, control and on-line monitoring of the vehicles and schedule adherence, full control on ticket revenue, real-time passenger information and many other features that we are planning to offer to the citizens, using the valuable data we have in the platform.’
‘We are impressed by the fluent and simple user interface of the mobile application. It supports all fare modes and now citizens can easily buy tickets on the go!’
‘During this time of caution because of the virus, Modeshift provided us with a modern, efficient, touchless fare payment option for customers. Combining the product with the customer service and step by step implementation they helped make the integration of the system for customers and RRTA a win – win for all parties. Thanks Modeshift!’
‘The as-a-service approach makes it feasible for us to implement this modern solution with all the limitations of our budget and the fees we pay are largely covered by the revenue increase and cost savings that we achieved as a result of using the system.’
‘A key achievement of Telelink and Modeshift is the successful integration with our existing AVL/RTPI solution that allows us to utilize and build upon our prior investment. The account-based architecture of the solution is allowing us to integrate multiple modes of transport into a straight-forward passenger experience.’
‘We received all the systems from a single provider. Ticketing, CAD/AVL, and all equipment in vehicles is installed by one company and we do not have to manage multiple suppliers.’